Archives

ATM Interfaces, Multiples of 20, and Too Many Buttons #wtfUX

Posted by Daniel Brown |29 May 15 |

May 29, 2015

According to this ATM machine, I must specify a withdrawal amount in increments of $20.

Even so, I am allowed to press the the 1, 3, 5, 7, and 9 keys (for whatever reason) and must specify that I want “00” cents despite the inability of any ATM machine to dispense coins.

ATM UX fail

Machines that display presets of $20, $40, $60, $80, or $100 offer a single tap to achieve an effectively error-proof task. This machine requires unnecessary cognitive load and a gauntlet of error possibilities. Not to mention the Over-Zealous Capitalization In The Instruction Line.

 

Keep these coming. Send them to us via Twitter or Facebook using the hastag…read more
By Daniel Brown