May 29, 2015
According to this ATM machine, I must specify a withdrawal amount in increments of $20.
Even so, I am allowed to press the the 1, 3, 5, 7, and 9 keys (for whatever reason) and must specify that I want “00” cents despite the inability of any ATM machine to dispense coins.
Machines that display presets of $20, $40, $60, $80, or $100 offer a single tap to achieve an effectively error-proof task. This machine requires unnecessary cognitive load and a gauntlet of error possibilities. Not to mention the Over-Zealous Capitalization In The Instruction Line.
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By Daniel Brown
