Category Archives: simplicity

Usability lessons to Improve Self-Service

Posted by Sarah Chambers |05 Jan 16 |

Self-service sites can provide the best user experiences – giving full control to the user – or they can cause enormous frustrations. Author Sarah Chambers shows us some of the design principles that were used to make gov.uk one of the top self service sites available – and how we can use those same principles to improve our work.

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